Top 10 FAQs
I don’t want to purchase online is there a number I can call to buy a policy?

Not all of us want to make online purchases, but don’t worry if you’d rather speak to someone in order to set up a policy just give our inbound sales team a call on 0808 168 4456. The inbound sales line is open from Monday – Friday from 9am – 6pm.

How do I make a claim & what happens if my appliance cannot be repaired?

Should you need to make a claim, simply call our dedicated Claims Team on Free Phone 0800 652 6789. Our dedicated UK based Claims team is on hand to help you 6 days a week.
Monday to Friday: 9am – 6pm
Saturdays: 10am – 4pm
Public Holidays: 10am – 4pm
They will help you get your appliance back up and running as quickly as they can. If your appliance cannot be repaired then we will decide to either offer you a replacement appliance or a settlement based on the age of the appliance, up to the value of £1000 to go towards a replacement, all as standard under our appliance Insurance policy.

What if I have a manufacturers’ guarantee or my appliance is still in warranty?

We do not provide cover for appliances that are still under a manufacturers’ guarantee or extended warranty. You are eligible to take out a Home Appliance Guard appliance insurance policy once your manufacturers’ guarantee or extended warranty expires.

Are there restrictions on the appliances I can cover?

Unlike most insurance companies we do not place many restrictions on what you can cover. It doesn’t matter how old your appliance is, the make or model, a breakdown insurance policy from Home Appliance Guard has got you covered, provided your appliance is not under a manufacturers’ guarantee or extended warranty. Home Appliance Guard is unable to cover appliances that are for commercial use.

Is there an excess I have to pay?

If a fault occurs within the first 21 days of the start date of your policy an excess of £100 will be applicable.

Can I claim more than once?

With a Home Appliance Guard insurance product there are no restrictions on the amount of times you can claim.

Are you regulated?

Home Appliance Guard is the appointed representative of Alternative Propositions Ltd which is authorised and regulated by the Financial Conduct Authority FCA Number 602443.  http://www.fsa.gov.uk/register/home.do

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