Appliance Repair
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Fixed Appliance Repair from HAGL Coming Soon!

What's covered

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Fixed Price Repair

Launching Soon
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Appliance Repair FAQ's View all FAQs
1.
What is included in the fixed price repair?
The agreed fixed price repair includes call out & evaluation, parts & labour, safety checks and a 3 month guarantee on repair works.
2.
What happens if my appliance cannot be repaired?
If your appliance is beyond repair, or if we cannot source the replacement parts or if the cost of the repair is greater than the value of the appliance, we will refund the cost of the fixed price repair minus an administration charge.
3.
How do I cancel or change my repair appointment?
If you need to cancel or change your repair appointment, please call our Customer Services Team on Freephone 0800 652 6789. Our Customer Services Team is open 6 days a week: Monday to Friday: 9am – 6pm Saturdays: 10am – 4pm Public Holidays: 10am – 4pm Please note that we will require 24 hours’ notice to cancel or change the appointment. Should you cancel the repair then you will receive a full refund of the fixed price repair cost.
4.
Are the repair works covered by a guarantee?
Yes, repairs made to your appliance are covered under a 3 month guarantee. If the same fault occurs within 3 months of the repair date, then we will carry out additional repairs with no additional change.
5.
What is not included in the repair?
We cannot make repairs to appliances being used for non-domestic or commercial purposes. Any repair work that we have not authorised or repairs which are not carried out by one of our approved engineers. We cannot repair appliances outside of the UK, Isle of Man, Channel Islands or Northern Ireland. We will not pay for any costs incurred as a result of not being able to use your appliance, any damage caused to property or personal injury. We cannot repair appliances that are on a boat or in a caravan. Please see the terms and conditions for a full list of exclusions.
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