Security & privacy

Security & Privacy

Privacy of your information

Home Appliance Guard Limited (on this page ‘Home Appliance Guard’, ‘us’, ‘we’ or ‘our’ for short), operate a policy of disclosing to you (any user of this website or customer), on written request, what customer information we have gathered and how we use it and give you the opportunity to review and correct any information we may hold. We may charge you a fee for this.

Home Appliance Guard Ltd. is registered under the Data Protection Act, and is an Appointed Representative of Alternative Propositions Limited. which is authorised and regulated by the Financial Conduct Authority. Both the Data Protection Act and our compliance to Financial Services Authority regulations place us under obligations of confidentiality to you.

What we gather and hold about you

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Many web sites use cookies and they are perfectly safe. They enable us to provide personalised features. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. However, if you do, you will find yourself unable to buy or renew a plan on-line. A cookie cannot read data from your hard drive and takes up very little memory.

Of course if you want to, you may choose not to accept or to delete the cookie that is held on your computer. For more information you should refer to the instructions available with your browser software.

The cookie is also used for recording what parts of the website you use. Overall, aggregated usage information from all our customers helps us improve our site by showing us how different areas of the site are being used.

The data we collect on this site also helps us to improve our customer service. Additionally, it may also be used by us or our business partners to help refine the marketing information we provide you.

To help keep your details accurate we may use information we receive from our partners.

Use of cookies by Home Appliance Guard

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

Cookie Name Purpose More information
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
Home Appliance site cookie acceptance Home Appliance Guard This cookie is used to record if a user has accepted the use of cookies on the Home Appliance Guard website.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit


Email addresses are required in order to complete some transactions on this website. We will not pass on your email address to any third party without your permission. We may use your email address to send service notifications about your product and other warranty offers that you may be interested in. You can unsubscribe at any time by emailing

Which third parties may see information about you?

We will not disclose your name or postal address or any data that could identify you to any third party without first receiving your permission unless we are required to disclose this information by law or as a result of any other regulatory requirement.

Home Appliance Guard Ltd. and selected companies acting on our behalf may use your name and address for extended warranty administration and marketing purposes, unless you have requested we do not do so.

If you do not want to receive marketing information please write to The Data Protection Officer at:
Home Appliance Guard Limited
Kingsland House
21 Hinton Road

or email

Our commitment to you

We are committed to security on this website. All information exchanged is encrypted using SSL software and we make every effort to ensure confidentiality of your personal data. Furthermore, all customer data we collect is protected against unauthorised access. We are committed to providing a fraud-free web customer interface.

More information / your comments

If you want more information or have any questions or comments relating to our privacy policy please call 0800 652 6789* or email us at
* Lines are open 9am-6pm Mon-Fri, and 10am-4pm Saturdays and Bank Holidays. Calls are FREE of charge on a landline. Charges from mobiles and other providers may vary.

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