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Home Appliance Guard

Website Privacy Policy

This is the Privacy Policy of Home Appliance Guard Ltd. Home Appliance Guard Ltd is an appointed representative of alternative propositions which is an authorised and regulated by the Financial Conduct Authority: 602443 Registered in England and Wales, Reg. No. 05927936. Registered office at 3 Poole Road, Bournemouth, Dorset, BH2 5QL. Zest Group is the parent company of Home Appliance Guard Ltd.

This Privacy Policy sets out how we will collect and process your personal data and provides certain legal information to show your legal rights regarding the handling and processing of your data.

Zest Group is the controller of your personal data - if you need to contact us regarding the processing of your personal data, you can contact us at:

Post: Quality Control Team, 3 Poole Road, Bournemouth, Dorset, BH2 5QL

Email: Compliance-Team@HomeApplianceGuard.co.uk

Telephone: 01202 313244

What Information We Hold About You and Where We Obtain This From

Personal data such as your name, address, contact details that you provide to us in person, via our website or by telephone.

Financial details, such as your bank account.

Information about your use of our website such as your IP address, which is a unique number identifying your computer, including personal data gathered using cookies.

We collect your personal data from you when you enquire for insurance, when we set up your policy, and when we make changes to your policy for you. This may also involve the collection of data from or about others who are associated with you and your insurance policy such as other persons insured on your policy.

We also collect data from data brokers where we have a legitimate interest and data from data brokers where you have given your explicit consent for your data to be provided to us and for us to contact you via telephone, email or SMS regarding our products. You can withdraw your consent at any time by contacting us on the address shown above.

Purposes for which we process your personal data

The basis on which we can do this (this is what the law allows)

Your Rights

We will only store your data for as long as is necessary to comply with the requirements of your insurance contract and any legal obligations or lawful processing conditions that may exist as a result.

You can ask us to:

Disclosures to Third Parties

We may pass your data to other organisations such as insurers, auditors, external consultants, credit providers, banks, regulators, repairers and appliance suppliers to enable us to fulfil the contract and meet our regulatory requirements.

How We Contact You About Other Products and Services

We will use your personal data to let you know about similar products and services that could be of interest to you. This is based on the “soft opt-in” set out under the Privacy and Electronic Communications Regulations.

Depending on your preference, we may contact you by post, telephone or e-mail. You will be given the option to stop receiving any communications from us in this regard at any time. However, please note that this will not affect us contacting you about the servicing of products that you have specifically requested from us.

You can change or remove your consent at any time.